Terms and Conditions

Terms of sale

Trycka.se, printlit.fi, printlit.dk and printlit.com are managed and maintained by Printgroup Nordic AB. Printgroup Nordic AB is registered in Sweden under corporate registration number 556643-6779. The company's VAT registration number is SE556643677901. Our head office is at Fabriksvägen 33, Mörrum. Printgroup Nordic AB is referred to below as "Printgroup"

Application

The terms of sale and price list are valid from the date set by Printgroup Nordic AB and always replace previously published versions. Products offered under these terms comprise our regular assortment. In the event of a difference between the terms, product information and prices stated on the above websites and other publications, the websites take precedence.

Prices and payment

Prices on the above websites are updated in real time. VAT and shipping are added. The prices assume that orders are placed via webshop and that the original in correct format will be delivered to us at the time of ordering. Any changes and adjustments will be charged according to the current price list. Printgroup Nordic AB has the right to change quoted prices without prior notice. We reserve the right for any printing and typing errors. In case of price adjustments on placed orders, customers will always be kept informed and have the full right to change or cancel the order.

Shipping cost

The shipping cost is automatically calculated on the checkout page and is based on the order value and selected delivery method. Extra cost may be added for partial delivery or if the customer subsequently chooses to send to several addresses.

For orders with several delivery addresses, we recommend that you contact us to get a quote for a customized transport solution. For deliveries outside Sweden, shipping charges are applied according to the carrier's price list. To get information about the actual shipping cost for deliveries outside Sweden, please contact us.

Failed shipment

With this method, the shipment is delivered directly to the business address. This assumes that the company is clearly marked, staffed during office hours (07:00 - 17:00), is not located at a private address and that there is someone on site to sign for and receive the shipment.

In the event that a shipment could not be delivered, the shipping company makes up to three attempts to contact the customer. If the shipping company does not succeed in contacting the customer, we will be notified of this and in turn contact the customer. If the customer has not met the conditions for the delivery method, for example not being present at the time of delivery, an additional cost will be added for a new delivery.

If the shipment remains unredeemed, the shipment will be returned after 15 calendar days.

If the shipment is returned to us, it entails additional costs. The transport company charges us a fee for the return shipping and any warehouse rent. There is also a cost to transport the shipment again. Extra costs incurred above will be charged to the customer.

We will store returned shipments for three months, after which the goods will be discarded.

Delivery

Our goal is always to deliver orders within the estimated delivery time. Immediately upon ordering, an order confirmation will be generated automatically by the webshop and sent to the customer via e-mail to inform them that the order has been received correctly. When the order is confirmed, the customer will be informed and the delivery date will also be announced (when the order is delivered from our factory or a subcontractor), along with the total price.

Printgroup Nordic AB mainly uses Schenker AB and UPS as delivery partners. For current tour lists, delivery times for your city and the possibility to order express shipping to your city, visit Schenker's website.

Note that we can never guarantee when the goods will arrive at their destination, only that they are sent from our headquarters within the stated delivery schedule.

Printgroup Nordic AB applies the terms of delivery of DAP Karlshamn according to Incoterms 2020. This means that the customer assumes the formal responsibility for the transport after the supplier has loaded the goods into the carrier's vehicle. Any complaints regarding freight damage or missing goods must therefore be made by the customer directly to the carrier. You can read more about delivery terms and the distribution of responsibilities on Schenker's website.

When the goods are sent from our factory, the customer will receive a delivery notification by e-mail. This delivery notice contains information that enables the customer to follow and track his goods until their delivery at the customer’s address.

Risk for the goods

The risk for the goods passes to the buyer when the goods are delivered to the carrier.

Files

Printgroup Nordic AB is not responsible for customers' files or graphic materials. However, our policy is that all files under 100 mb are archived on our server for at least one year in case of repeat orders

Guarantee

Printgroup Nordic AB guarantees the function of the ordered product. However, the guarantee relating to print quality is limited to that of the originals sent by the customer.

Complaints

For claims relating to faults in the delivered good (see below for delivery damage) to be valid, the customer must complain promptly and no later than 30 days from the invoice date. On request, the goods must be returned. Customers must check all goods on arrival to verify that they are correct and free of faults. If a complaint is received after 30 days, Printgroup Nordic AB reserves the right to decide whether the error should be rectified.

In order to make a complaint, the customer should contact our customer service. Based on the information the customer provides, our quality department, will get back to the customer, normally within 8 working hours, with information as to the appropriate handling of the complaint.

Transport damage must be reported directly to the carrier on the day of arrival of the goods

Responsibility for errors

In the event of any error for which Printgroup Nordic AB is responsible, Printgroup Nordic AB will voluntarily undertake to remedy the fault through repair or replacement delivery or to reimburse the purchase price in whole or in part.

Printgroup Nordic AB's liability as a result of errors in goods is limited to what is stated in these general terms and conditions of sale. The company thus bears no direct or indirect responsibility for, for example - but not limited to - incompatibility, delivery delays, damaging properties in the goods, product liability, lack of profits, service interruption, loss of information, additional work or other financial damage.

Return Policy

According to the Distance and Home Sales Act, consumers (does not apply to companies) have the right to cancel the contract by notifying us within 14 days of receipt of the goods. In order to use your right of withdrawal, you must return the goods in an undamaged condition, in their original packaging. When using your right of withdrawal, you are responsible for the return cost. If company owners wish to return a product, please contact our customer service.

Other terms

In addition to what is stated in the above sales terms, the respective purchasing law applies.